Contact Information

We're here to help. If you have any questions, concerns, or inquiries about your order, our products, or our policies, please don't hesitate to reach out to us using any of the methods below. We aim to respond to all inquiries within 1–3 business days.

Pixel Portraits

Business Name: Pixel Portraits
Website: pixelportraits.shop
Email: info@pixelportraits.shop

Customer Support Hours

Our support team is available 24 hours a day, 7 days a week, including weekends and public holidays. We aim to respond to all inquiries within 1–3 business days.

Order Inquiries

For questions related to an existing order — including order status, shipping updates, or product concerns — please email us at info@pixelportraits.shop and include your order number and full name in the subject line so we can assist you as quickly as possible.

Damaged or Defective Items

If your order arrived damaged or defective, please contact us within 7 days of delivery at info@pixelportraits.shop with the following information:

• Your order number
• A description of the issue
• Clear photographs showing the damage or defect

Please review our No Refund & No Return Policy for full details on how we handle these situations.

General Inquiries

For all other questions, including wholesale, collaborations, or press inquiries, please contact us at info@pixelportraits.shop and we will do our best to respond promptly.